Easy Live Support is an advanced, powerful yet easy to use web based tool which helps you to stay connected with your online clients 24/7, resulting an increase in business volumes. This state of the art modern technology helps to provide complete functionalities which an online business requires to not only attract potential customers but also to provide complete customer services for the existing clients. Easy Live Support Software increases your business turn over, reduces operating costs and increases customer satisfaction. In short, Converse/ chat, Monitor, Catch and Retain your customers.

Easy Live Support is developed by using the unique techniques of PHP, Java Scripting & Jquery and can be installed within Windows or Linux web servers. Using our easy Live Support software you can enable your web site to provide 24/7 real-time support services for your customers, and increase your business revenues.
Easy Live Support messenger application allows your employees to easily chat with your web site visitors though a familiar Instant Messenger interface, rather than using a web-based administration.

Features:

Easy Live Support operators can easily accept chat requests with your online browsing visitors. Additionally, customers can be transferred between operators for different customer service needs. Our PHP, Java Scripting & Jquery based live support includes an extensive feature list which is described below:

Live Chat:

• Easy Integration with Your website
• Manage multiple chats simultaneously
• Call transfer facility to designated operator for specific product
• Online/Offline/Be Right Back/ Away Status
• Unlimited Operators
• Send automated pre-defined responses
• Canned massages
• Chat History for unlimited time
• Transfer of Chat History to e-mail
• Chat Invitation for an online visitor

Real Time Visitor Monitoring:

• Visitor List
• Navigation History
• Time Recording
• Login URL detection
• IP detection

Customization Features

• Customized Logos
• Operator picture/ image insertion
• Messenger view customization
• Buttons Customization
• Typing status alerts
• Operator profile
• Customized interfaces & sounds

Real Time Statistics:

• Selection of specific time period for reports generation
• Reports for # of Visitors date wise 
• Reports for# of messages date wise
• Reports for # of messages per visitor
• Reports for Operator performances (how much visitors handled & converted into customers)

 
Up Dates

• Free updates
• Pop ups & messages for updates available

Advantages:

• Easy to Implement & Use
• Highly reliable & affordable Live chat software
• Easy integration with your existing website
• Extremely easy to use and navigate
• Live Chat interaction in a secure environment
• Web Based interface for visitors monitoring & chatting
• Easy procedure to configure
• Easy to use text messaging interface
• variety of statistical data for analysis
• chat record transferring to e-mail ids
• One Time Cost, No monthly Subscription
• No Hidden Costs involved